Privacy Policy

Join Inc. (collectively “Join”, “us”, “we”, or “our”) is committed to respecting and protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information, including personal information, when you use our websites, web-based services and applications, products, mobile apps and services, and events (“Offerings”) and the choices you have associated with that data.

Join collects several different types of information, including personal information, for various purposes to provide and improve the quality of the Offerings. By using these Offerings, you agree to the collection and use of personal information in accordance with this Privacy Policy. If Join is acting as a service provider for you, Join will enter into a separate agreement with you which shall control such relationship.  

Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as defined in the Join General Terms of Use.

Information we collect

Join collects your personal information in the course of providing the Offerings to you.

Information you give Join

Join collects information you provide when you:

• Search for, subscribe to, or purchase the Offerings
• Create or administer your Join account
• Configure your settings for, provide data access permissions for, or otherwise interact with the Offerings
• Register for or attend a Join event
• Communicate with Join by phone, email, chat or otherwise
• Complete a questionnaire, a support ticket, or other information request form
• Post on any of the Offerings
• Use Join notification services

Examples of information you might provide include:

• Your name, email address, physical address, phone number, and other similar contact information
• Payment information, including credit card and bank account information
• Information about your location
• Information about your company or organization
• Information about your projects, including location, scope and budget, decisions and related financial, schedule, and resource impacts
• Information about your contacts or colleagues with whom you interact with in the normal course of using the Offerings
• Usernames, aliases, roles, and other authentication and security credential information
• Feedback, testimonials, inquiries, support requests, phone conversations, chat sessions, and emails with us
• Your image, voice, and other identifiers that are personal to you when you attend a Join event or use certain Offerings
• Information regarding identity, including government-issued identification information
• Corporate and financial information, including VAT numbers and other tax identifiers

Information automatically collected by Join

Join automatically collects certain types of information when you interact with the Offerings, such as when you:

• Visit, interact with, or use the Offerings
• Download content from Join
• Open email messages or click on links in email messages from us
• Interact or communicate with us at events, customer support activities, etc.

Examples of information automatically collected include:

• Authentication and security credential information
• Content interaction information including duration, downloads, etc.
• Metrics, such as usage, technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs
• Network and connection information, such as your internet protocol address and information about your internet service provider
• Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, time zone setting, etc.
• Location information of your device or computer
• Content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs)
• Email addresses and phone numbers used to contact us

Identifiers and information contained in cookies (see the Join policy on cookies below)

Information from other sources

Join may also collect information from other sources, such as third-party companies and individuals that facilitate or provide the Offerings on our behalf (“Service Providers”), including:

• Marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information
• Subscription, purchase, support, or other information about your interactions with the Offerings by Service Providers
• Search results and links, including paid listings

Join policy on cookies

Join uses cookies and similar tracking technologies to collect and track information and to analyze and improve the Offerings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use aspects of the Offerings.

How we use information

Join uses the collected data to:

• Provide, maintain and improve the Offerings
• Notify you about changes to the Offerings
• With your consent, notify you of new Join products and services, webinars, special offers, and marketing opportunities
• Allow you to participate in interactive features of the Offerings
• Provide customer care and support
• Monitor and analyze the usage of the Offerings
• Detect, diagnose, and address technical issues
• Develop and train artificial intelligence models to gain insights that enhance or improve the Offerings
• We may publicly share aggregated insights and statistics with you or our business partners that do not identify you, your company, or your projects 
• Comply with applicable laws, lawful requests, and legal processes
• Disclose to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Offerings; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Information we share

Join does not sell personal information to others and shares personal information only as described below

Join Service Providers

Join may employ other companies and individuals to perform functions on our behalf, including sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, providing training, etc. These third-party Service Providers may have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information only as permitted by applicable data protection law.

Transfer of data

Your information, including personal information, will be transferred to, processed, and stored in the United States for the purposes described in this Privacy Policy. 

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, your personal data will be transferred to the United States and processed there. Join acts as a data controller with respect to your personal data.

To ensure adequate protection for personal data transferred from the EEA, UK, or Switzerland to the United States, Join implements appropriate safeguards, including standard contractual clauses approved by the European Commission (or UK/Swiss equivalents).

By using the Offerings or providing us with your personal data, you acknowledge and consent to the transfer, processing, and storage of your personal data in the United States in accordance with this Privacy Policy and applicable data protection laws. More information about sub-processors used by the Offerings can be found at https://success.join.build/en/knowledge/frequently-asked-questions-about-security#sub-processors.

Disclosure of data

Join may disclose your personal information in good faith when necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Join
• Prevent or investigate possible wrongdoing in connection with the Offerings
• Protect the personal safety of users of the Offerings or the public
• Protect against legal liability

Join may also sell, transfer or share some or all of its business or assets, including personal information, in connection with a corporate transaction such as a merger, acquisition, reorganization, sale of assets, or in the event of bankruptcy or dissolution. 

Other than as described above, you will receive notice when your personal information might be shared with third parties, and you will have an opportunity to choose not to share the information.

Data Security

The security of your data is important to us, but no method of transmission over the internet or method of electronic storage is 100% secure. While we use industry-standard security measures including encryption, access controls, and SOC 2 compliant practices to protect your data, we cannot guarantee its absolute security.

Data Retention

We retain your data for as long as necessary to provide the Offerings and to comply with legal obligations. Retention periods are determined based on the type of data and applicable regulations.

Children’s privacy

Join does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected such data, we will delete it promptly.

Links to other sites

Our Offerings may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Your rights to your personal information

Depending on your location and applicable data protection laws, you may have the right to:

• Access, update, or delete your personal information
• Restrict or object to our processing of your personal information
• Receive a copy of your personal information
• Withdraw your consent at any time when processing is based on consent

To exercise these rights, contact us at privacy@join.build. We may retain certain data as required by law or for legitimate business purposes such as fraud prevention.

Do not track. Some Internet browsers may be configured to send “Do Not Track” signals.  We currently do not respond to “Do Not Track” or similar signals.  To find out more, visit https://www.allaboutdnt.com.

Data Protection Officer

Join has an appointed Data Protection Officer (DPO) to oversee data protection matters. You may contact our DPO at: privacy@join.build.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and informing you with a prominent notice on the Offerings prior to any substantive change becoming effective. You are advised to review this Privacy Policy periodically. Changes to this Privacy Policy are effective when posted.

Contact us

If you have any questions about this Privacy Policy, please contact us at privacy@join.build.